Who takes the blame, MTN or NCC?

The Nigerian Communications commission (NCC) recently imposed a fine of N120.4 million on all the four GSM operators for contravening NCC directives on pre-registered SIM cards as well as incomplete and improperly registered SIM cards across all GSM networks.

Have a look at that story.

Here are a few reports describing the hellish experience some people passed through to re-register their SIM.

“MTN’s office in Festac. Inside is also full. I’m definitely gonna abandon my line now. Cant deal!”

Another person:
“I just passed in front of an MTN Nigeria office some hours ago. Couldn’t believe the bedlam there! What actually is the problem?”

Yet another one quipped.:

“That was what I suffered last Wednesday. I first went to the one around my area, saw a crowd of about 80 outside and left believing that their bigger Customer Service Centre close to Oshodi, behind Ladipo Auto market will be better.

That turned out to be worse with over 300 waiting to be attended to and I couldn’t turn back again. I did it eventually after waiting for some 3 to 4 hours.

By the way, that was after intelligently fortuitously jumping about 50 people before me.”

And this last one:

“No matter how important a line is to me, if a network keeps me on a queue for a problem that is due to their negligence or incompetence, that network goes off my phone. I will thrash the sim.”

photo courtesy - bizwatchnigeria.ng

photo courtesy – bizwatchnigeria.ng

I just got back from Mtn office where I went to reregister my line. It was a hellish exercise. Was there yesterday at noon and met about 500 people who have collected tally numbesr. I turned back.

I reported back this morning and met a bigger crowd (Nigeria we hail thee) Wetin man go do. I joined the queue at number 613. I even had to struggle and fight to get the number. I don’t know who to blame: NCC or MTN.

Finally, I was able to do it with the help of a staff who I met some years back at my former station. He ordered his colleague to get a system and they took us to a secluded area and away from the prying eyes of the public

Na so poor man waka today

My question is this: Must the common man suffer for everything in this country?

This situation reminds me of what I went through the other time in procuring my permanent voters card before the last election.

Have another look

This article by Simon Kolawole clearly asks all the questions I would ask about this issue.

When would we learn to do things properly?

MTN-operations

How difficult is it to have a single government body saddled with mandate of correctly managing the biometrics of all citizens? Once we have a central database, all government agencies needing information would then be able to tap in This would save costs, eliminate waste, eschew data redundancy, assure data integrity. There are many obvious advantages compared to the multiplicity that we currently have.

Is it rocket science? Could it have something to do with corruption (you award IT contracts, you get a nice pie)?

When will the General Muhammad Buhari government finally have a credible national database, and stop all the proliferation of biometrics flying all over the place?

 

An interesting rant from a miffed customer

Message from an MTN subscriber on Facebook:

Facebook Name: Sammie Blaq

 

Dear MTN,
I will not go and re-register my line. You can fool everyone if you like, you might have fooled me before, but you would never fool me again. The only reason while you continue to pull the wool over our gullible eyes is because the consumer rights’ protection agencies are either in the vegetative state, or completely dead.

How can you explain a situation where you would tell your millions of teeming subscribers to register their SIM cards and provide the necessary bio-data, only for you to wake up one morning to tell us to go and register our lines again WITH ABSOLUTELY NO EXPLANATION? It beats my imagination and it defies not just logic, but also philosophy. Were you drunk when you were registering our numbers? Did a malicious virus wipe your entire database? Maybe I’m giving you too much credit sef. You probably wrote the records in books like an ancient bookkeeper and a giant yellow rat ate them all. Whatever your reasons (or lack of reasons) may be, this is beyond ridiculous.

photo courtesy - talkglitz.tv

photo courtesy – talkglitz.tv

I have always maintained an MTN line because apart from being my very first line, most of my close associates also use MTN. To some extent, the coverage is also extensive. I didn’t hesitate when the directive came from NCC to register our lines. I braved the queue, registered my line and collected my security number. Didn’t I try enough?

Looking back, I can deduce that my attachment to MTN was more sentimental than practical, as your tariffs are the highest for calls and for browsing. You send an average of 100 spam texts per day, enough to run down a Blackberry battery and more than enough to give any Osun State government worker waiting for Aregbesola’s alert acute hypertension. Your nuisance value knows no bounds.
Even Airtel that has been passed round different investors more times than a devil’s mail bag has not come up with this kind of Grade A foolishness. What the heck is wrong with you? Don’t your customers mean anything to you? Doesn’t it bother you that Nigerians who wasted their time to register their SIM cards have to do the same thing again? You haven’t even deemed it fit to fine-tune the process. It doesn’t make sense to preserve bad experiences like these, in very much the same way that one relic of history is preserving mud huts, and stating them on an assets’ declaration form.

My records are not on your database, but you remember my number when you want to tell me to text ‘APC LAI’ to win a missing plot of land in Port-Harcourt, right? May heavy-duty thunder fire all of una. I really don’t blame you. If Nigerians had run your devious, xenophobic, exploitative, heartless, opportunistic, fraudulent ass back to South Africa, you wouldn’t be here making them queue desperately like migrants.

What’s to say that there wouldn’t be another sham registration in the next couple of months since you guys obviously don’t know what you are doing? If you block my line, you’ll be helping me. Prior to your ridiculous directive, I had already banished your yeye SIM card to a barely functional phone. I have even borrowed the maximum permissible amount. Go ahead, feel free, block away. It sure feels great knowing that when I eventually toss the phone into the trash-can, I won’t have to take out the SIM. Good riddance to bad rubbish.

You deserve to be sued for every fraudulent penny you’ve ever made on our shores. Thanks to other service providers for making sure that your evil dream of becoming a monopoly will forever remain a demented hallucination. There are so many fishes in the ocean. I will not tolerate your recklessness any longer. Peace at last.

 

THATS ONE ANGRY CUSTOMER IF YOU ASK ME.

But what’s your say as regards this sim re-registration abi revalidation issue?

1 comment for “Who takes the blame, MTN or NCC?

  1. January 19, 2016 at 8:40 pm

    Good riddance to bad rubbish.
    When they started sending texts and calling my line to go and register for the third time, I knew that my romance with MTN has finally ended. To do the same biometrics thrice? Not me.
    Last Saturday, I went to the nearest Airtel office and now my number is ported successfully to that network. I am also presently enjoying the lowest call tarrif on Airtel.
    Do I miss anything as a result of porting my lune to airtel? Not really. Well, err….. maybe I miss the repeated spam messages, the never ending flash message threats of barring my line come 31st January, and the fake apologies of callers from 180 (MTN call Centre)

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